Terms and Conditions

User Agreement and Site Usage Terms

1. Acceptance and Use of This Platform
1.1 By accessing, browsing, or making a purchase on this website ("Site"), you acknowledge and agree to be bound by these terms and conditions ("Agreement"). Your continued use of the Site signifies your acceptance of any modifications to these terms.
1.2 The Site must only be used in accordance with this Agreement and all applicable laws and regulations.
1.3 Users are prohibited from attempting to interfere with the functionality or security of the Site, including but not limited to hacking, introducing malicious software, or disrupting network infrastructure.
1.4 Any data extraction techniques such as screen scraping, automated data mining, or similar activities are strictly forbidden.
1.5 You may be required to create an account ("Account") to access certain features of the Site. In doing so, you must provide accurate, complete, and up-to-date information, including a valid email address.
1.6 Only one Account per individual is permitted. If you are under 13 years of age, you are not allowed to create an Account.
1.7 To place orders, you must be at least 18 years old or have the consent and supervision of a parent or guardian who assumes responsibility for your transactions.
1.8 You are responsible for safeguarding your Account credentials. We disclaim any liability for unauthorized activity on your Account resulting from your failure to maintain the security of your login details.
1.9 If you suspect unauthorized use of your Account, you must notify us immediately via email at hello@weareoldfellas.com.au and update your credentials to secure your Account.
1.10 We do not guarantee uninterrupted access to the Site and reserve the right to modify or discontinue its services at any time.

2. Website Content and Intellectual Property
2.1 The content on the Site, including but not limited to text, images, product descriptions, and trademarks, is protected by intellectual property laws.
2.2 All proprietary rights belong to or are licensed by , and no part of the Site may be reproduced, distributed, or modified without explicit written consent.
2.3 Due to variations in digital displays and photographic representation, the appearance of products on the Site may differ slightly from their actual physical attributes.

3. Purchasing and Contract Formation
3.1 Orders must be placed following the instructions provided on the Site, with an opportunity to review and modify selections before finalizing the purchase.
3.2 Prices displayed at checkout include applicable taxes and charges, including shipping fees, unless otherwise stated.
3.3 Payment must be made in full at the time of purchase through the payment methods available on the Site.
3.4 By submitting an order, you authorize us to verify your payment details and conduct necessary security and fraud prevention checks.
3.5 Should an error be identified in pricing, descriptions, or availability, we reserve the right to cancel the order and issue a full refund.
3.6 An order confirmation email will be sent upon receipt of your purchase request, but this does not constitute acceptance. A contract is formed only when we send a shipping confirmation.
3.7 We reserve the right to refuse or cancel an order under circumstances including but not limited to suspected fraudulent activity, unavailability of stock, or system errors.
3.8 If an order is cancelled before acceptance, we will issue a refund to your original payment method without undue delay.

4. Product Delivery and Risk Transfer
4.1 We aim to deliver products to the address specified at checkout within the estimated timeframe but cannot guarantee exact delivery dates.
4.2 If unforeseen delays occur, we will make reasonable efforts to inform you, but we are not liable for indirect losses arising from late delivery.
4.3 If no recipient is available at the delivery location, our couriers may leave a collection notice or attempt redelivery.
4.4 You accept that risk and title to the product transfer to you upon successful delivery.
4.5 If you fail to accept delivery or provide an incorrect address, we may charge storage fees or cancel the order and refund you, less reasonable costs incurred.

5. Order Cancellation and Refunds
5.1 We may cancel an order due to product unavailability or other unforeseen circumstances. In such cases, we will notify you and process a refund.
5.2 If you wish to cancel an order, you must contact us at . Once an order has been dispatched, it can no longer be cancelled and must be processed as a return.

6. Faulty or Defective Product Returns
6.1 If a product is found to be defective upon delivery, you must notify us immediately with photographic evidence.
6.2 If deemed faulty upon assessment, we will offer a replacement, or refund at our discretion.
6.3 Damage resulting from misuse, neglect, or improper handling is not covered under this policy.

7. Returns for Change of Mind
7.1 We do not accept returns due to change of mind. This does not affect your rights under applicable consumer protection laws.

8. Store Credit Policy
8.1 Store credits are issued at our discretion and may not be redeemed for cash.
8.2 Store credits are valid for 12 months and expire thereafter.
8.3 If a store credit was used for a purchase, any refunds for that transaction will be issued in store credit.

9. Promotional Campaigns and Special Offers
9.1 We may run promotions with specific conditions, which will be clearly stated on the Site.
9.2 Promotions may be withdrawn or modified at any time without prior notice.
9.3 Partnered promotions may be subject to additional third-party terms.

10. Limitation of Liability
10.1 We make no warranties regarding the uninterrupted or error-free operation of the Site.
10.2 We are not liable for indirect losses, including but not limited to lost profits or consequential damages arising from your use of the Site or inability to access it.
10.3 Our liability is capped at the total purchase amount paid by you.

11. Indemnification
11.1 You agree to indemnify and hold harmless from any claims, losses, damages, or expenses arising from your breach of this Agreement or misuse of the Site.

12. Privacy and Communications
12.1 By using this Site, you agree to our privacy policy, which governs how we handle your data.
12.2 We may contact you regarding transactions, promotions, or customer service matters. You may opt out of marketing communications at any time.

13. Resolving Disputes
13.1 In the event of a dispute, you agree to first contact us at hello@weareoldfellas.com.au to seek a resolution before pursuing external action.

14. General Provisions
14.1 This Agreement constitutes the entire understanding between you and us regarding your use of the Site.
14.2 If any provision is deemed unlawful or unenforceable, it shall not affect the validity of the remaining provisions.
14.3 This Agreement is governed by the laws of the State of QLD, and disputes shall be resolved in its courts.

Last updated: 21st Feb 2025